Live Edge Catering has two owners, Robert Rogers who is the Executive Chef and Nichole Mowbray who is the Executive of Operations. As a server you report to Nichole Mowbray. At large functions Nichole may appoint Team Captains and you will be informed who to report to.
GENERAL RULES
All employees must arrive Dressed and Ready for Work, at your assigned starting time – NO LATER! If you are going to be late, you must inform Nichole, before your shift starts.
Hours
All employees must accurately record your starting time, ending time and ALL breaks taken (including smoke breaks), on the specified time sheet.
Breaks can only be taken with permission of your Team Manager.
All employees must conform exactly to the strict dress code.
No drinking of alcohol or cannabis use while on duty, or arriving for work with alcohol on your breath or the smell of cannabis.
No eating, drinking, chewing gum or personal grooming while in the public eye.
Be courteous and polite at all times to your fellow workers, our clients and their guests.
No running in the work place.
To maintain a safe working practice at all times, making sure that you place neither yourself, nor customers nor staff in a position of danger.
Avoid making excessive noise at all times.
No profanity under any circumstances.
Maintain a happy disposition and a smile, especially while out in the public eye.
Distracted Catering! Absolutely NO CELL PHONES during work, unless on your break. This also means no TEXTING!
SUGGESTIONS FOR IMPROVEMENT
Our employees are the most valuable source of information that we have. Have you got an idea for improvement? Constructive comments are always welcome. Please do not hold back. Fantastic ideas have come from our employees making suggestion or a constructive comment. We need your input or nothing will change!!
Staff Suggestion Form is here. Please use it. Thank you.
DRESS CODE
All Staff at all times have to present the Company properly in the proper attire. Pay attention always to the way you look. Would you like to see you, representing a Company? A professional appearance is essential – always! No matter what you are doing………
You are responsible for providing the following:
Front of House Staff
A white dress shirt with sleeves (no tank tops).
Black well pressed dress pants for the gentlemen and black slacks or skirt for the ladies (skirts can be just above the knee or below - no short skirts). No stirrup pants, leather skirts or leather pants.
Black DRESS shoes – highly polished. NO BLACK RUNNERS. No open toed shoes.
Neckties to be Clean and in Good Repair, and must be worn with the top button done up.
Aprons to be Clean and Well Pressed.
Set-ups
Clean and neat jeans are acceptable, black pants, or any dark pants.
clean dress shirt or golf shirt
Runners or comfy foot wear
Ladies
All long hair must be tied back neatly.
All hair styles must be neatly groomed.
Face and Hands – Neatly groomed and free of excess jewelry.
Gentlemen
Nails – Clean and well groomed.
Recently shaven and clean shaven.
Long hair to be tied back and neatly groomed.
LOOKING AFTER OUR STUFF
Live Edge Catering asks that you help care for our dishes and catering supplies like you would care for your own material possessions. Help us by double checking that we haven’t left anything behind. Thank you.
PAY
You will be paid at an hourly rate as agreed upon the time of hiring. At the end of your shift, you must enter your time on the time sheet, which shows an accurate start time , end time and all breaks taken. All breaks taken are not paid. If you are not coming back to the shop, and cannot complete time sheet, please send your hours to info@liveedgecatering.com.
Overtime and Statutary Holidays are paid at time and a half. If your shifts begins between the hours of midnight and 6.00am, you will be paid at time and a half for all hours worked in the time period. For New Year only, you will be paid at double time for the entire shift, with no additional overtime over 8 hours worked.
Holiday Pay will be paid as per the Alberta Labor Code at 4%. It is paid as requested.
Always ensure that you sign out correctly, and mark down the proper breaks. If unable to sign out for whatever reason, please email your hours in the next day info@liveedgecatering.com. If you send in your hours after cutoff, your cheque will be processed in the next pay period. We do not make up special cheques.
In the event that a Staff Member comes in to work, at our request, either as an emergency,or not, a 3 hour minimum will be in effect, but only the actual hours worked will be paid, unless the Staff Member works for the full 3 hours. Please do not come in to work for one hour and expect to get paid for 3 hours. Ask for more work, or you will be scheduled for it! Thank you.
WAGES
Wages will be paid every two weeks, on Wednesdays via DIRECT PAYROLL DEPOSIT. You will be required to provide all your banking details (Go to your bank and ask for a print out of your banking details), or a blank cheque, prior to your first payment. Either bring it in or scan and email to info@liveedgecatering.com.
Cutoff will be the previous Sunday. These will be ready NO SOONER than noon on the Wednesday.
Advances on pay are not allowed.
STAFF MEALS
The Company will provide something to eat, free of charge after your shift. This meal will only be taken after all the guests have been fed. Food can be eaten onsite, but none whatsoever can be taken home, after the event.
All foodstuffs is the property of the Live Edge Catering. Please do not abuse this rule.
DRIVING TO EVENTS – GAS PAYMENTS
The Company will not pay you gas money to drive yourself to work. It is up to you to get there, if you do not come to the shop and catch a ride or decide to drive yourself to work.
In the event that you actually provide a service to the company, by either driving staff, taking equipment, bringing back equipment, or whatever other chore you kindly agree to do for us, the company will pay your gas at an agreed to rate, as a lump sum. It will show up as an amount on your pay cheque but will not be taxed as it is not earned income.
COMMON COURTESIES
Always say “Thank you!” to a client or co-worker whenever you can.
Always make happy conversation with a customer whenever you can.
Never tell clients of your problems i.e. personal, working or physical (sore throat etc.)
Always smile when you make eye contact with someone. A smile is very powerful and makes everyone feel great!
Say “May I help you?” at any opportunity.
Never be seen to be waiting around, it looks lazy and uncaring (leaning on a wall etc.)
Try and help anyone who needs help be they clients or co-workers.
Say “Right away!” to any request by a guest. (Or Team Manager, for that matter) and return with the request completed, as soon as possible.
Say “excuse me” when reaching or walking in a crowd.